Frequently asked questions
Ozentya FAQ: products, shipping and orders from abroad
The essentials for customers ordering from outside France.
Ordering from abroad
Add products to your cart, choose your country at checkout and pay by card or PayPal. The shop is in French; product names stay in French. Need help? Message us on WhatsApp from any product page.
Frequently asked questions
Who are Ozentya products for?
Kinky, coily, curly and natural afro hair, fragile or thinning hair, locs, beards and children's hair.
Are Ozentya products medicines?
No. They are cosmetics made in France. They take care of the scalp and hair and do not treat any disease.
Can I use Extrême Repouss while pregnant or breastfeeding?
No. Do not use it during pregnancy; wait until the end of breastfeeding.
Do you ship to my country?
We ship to most countries accepted by our payment provider, including the UK, USA, Canada and most African and Caribbean countries, for Colissimo International from €16.99 depending on the order amount.
Will I pay customs duties?
Possibly, depending on your country. Duties and local taxes are paid by the recipient.
Can my salon or shop resell Ozentya?
Yes. See our wholesale and resellers page.